You’ve got a problem — we’ve got the answer!

We pride ourselves in answering all technology questions. When you have a problem, you don’t always know if it is hardware, software, or something else altogether. Just describe the problem you are having and we do the rest. We have established partnerships and relationships with suppliers and providers that enable us to work with whomever is needed to get the problem resolved, get the part fixed, the patch loaded, the condition resolved.

The heart of our business is in the "trenches" of support. While technology can be fantastic, it can also be extremely frustrating and irritating as it is not always perfect. We are here to help you by providing support depending on your size and need.

On-Demand Support
We provide on-demand support for clients who call us and are interested in help — it’s that simple.

Support Agreements
These agreements set a minimum hourly level per month (based on numbers of systems, users, complexity, etc.). Once your level of need is set, we agree to provide comprehensive support that includes:

1. Email support
2. Telephone support
3. Consolidated monthly billing with detailed logs of onsite support and service
4. Priority response
5. Reduced agreement rates compared to our On-Demand rate
6. Remote server maintenance, troubleshooting and diagnostics
7. On-site Support
8. Premium or Emergency Service billed at a reduced rate

Email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call 203.377.7908 for more information.